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Public Service Value Chain links happy staff to citizen confidence
Since the beginning, I’ve been trying to focus on making performance management practical. I wrote some months ago about the what Fortune magazine called “The World’s Most Modern Management Idea” when...
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“Number of open data sets” measure of transparency
A new criteria for measuring government transparency, number of open data sets, has been postulated by @daeaves. Not one to talk a lot but do nothing, he (and I’m assuming some colleagues) have created...
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Value proposition of open data : a framework for measuring success
Performance measurement is all about storytelling, but as with most things, it helps to have a logical framework to build that story arch. Best practice tells us we should measure success in terms of...
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Performance Measurement Framework for government sites : now in beta
As many of you know, I’m writing a paper on developing a web performance measurement strategy for public sector organizations. Yes, it’s due July 5th so I’m hard at work. As part of this process, I...
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Everyone’s talking about engagement, so, um, what is it?
A friend was telling me recently about a scene in David Chernushenko’s new movie where a group of people living on an island off the coast of Denmark worked together to shift their method of energy...
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CLF evolves with the Web Experience Toolkit
As much as I appreciate how much positive press the User Experience Working Group (UXWG) is getting – here and here and even here…There’s a story that hasn’t yet been told about Common Look and Feel...
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Measuring plain language on websites
“A communication is in plain language if it meets the needs of its audience— by using language, structure, and design so clearly and effectively that the audience has the best possible chance of...
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Measuring the performance of your online services
It’s really hard to imagine (for me anyway) that I will be presenting at the conference ”Performance Measurement And Management For Government: How To Enhance Transparency, Set Priorities, Monitor...
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No excuse not to test
With all the usability testing software, services and books available, we no longer have any excuse not to do usability testing early and often. I went to a workshop with Nate Bolt, author of Remote...
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Web analytics policy coverage
Remember when I said I would update this old post about web analytics? Well, it’s totally out of date but I don’t really have anything more to say about it. It’s not that none of that stuff happened. A...
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